Shipping & Refund Policy
Shipping
We offer seafood shipping and delivery options based on product availability, destination, weather conditions, and shipping schedules.
Orders may be shipped within the United States and, when available, to selected Canadian destinations. Shipping options and delivery times may vary depending on the customer’s location and the type of seafood ordered.
Packaging & Delivery
Carefully Packaged for Freshness
We understand that fresh seafood requires careful handling from the moment it leaves our facility until it reaches your door. Every order is prepared and packaged with care to help protect the seafood during transportation.
Our seafood is securely packed in appropriate shipping containers designed for perishable products. Orders are carefully arranged and protected to minimize movement and help maintain freshness throughout the delivery process.
Last Updated: August 2026
We offer overnight delivery nationwide across the United States. Every order is prepared and shipped with the goal of getting your seafood to you quickly while maintaining it freshness during transit.
Once your order has been prepared and shipped, tracking information will be provided when available so you can monitor your delivery.
Delivery & Handling
Because seafood is perishable, we strongly recommend that customers:
Be available to receive the package upon delivery.
Inspect the package immediately after arrival.
Refrigerate or properly store the seafood as soon as possible.
Contact us promptly if the seafood arrives damaged, spoiled, or in unacceptable condition.
Our Commitment
Our goal is simple: fresh seafood, careful packaging, overnight delivery, and satisfied customers.
We take pride in preparing every order with care and using reliable shipping methods to help ensure your seafood arrives fresh and in excellent condition.
Refund Policy
Last Updated: August 2026
At Pacific Fresh Crabs & Lobsters, we take pride in providing quality seafood and carefully preparing every order. Because our products are perishable, we have specific guidelines for refunds, replacements, and order cancellations.
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Refund Policy
Because our products are perishable seafood items, we generally do not accept returns once an order has been delivered.
We may provide a refund or replacement when:
- You receive the wrong product.
- Your order arrives damaged.
- A product is missing from your shipment.
- We determine that the seafood arrived in an unacceptable condition due to a problem with the order or shipping process.
Refunds are not automatically provided for normal product characteristics, customer preference, failure to follow receiving instructions, or circumstances outside our reasonable control.
- product is missing from your shipment.
- We determine that the seafood arrived in an unacceptable condition due to a problem with the order or shipping process.
Refunds are not automatically provided for normal product characteristics, customer preference, failure to follow receiving instructions, or circumstances outside our reasonable control.
Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests received before the order has been prepared or shipped.
Once we have prepared or shipped a perishable seafood order, cancellation may no longer be possible.
If an order has already shipped, the customer may be responsible for the applicable shipping or product costs.
Delivery Refusal
Customers should not refuse delivery of a seafood shipment without first contacting us.
A refused or abandoned perishable shipment may not qualify for a refund because the product can become unsuitable for resale or consumption.
If you experience a problem with your delivery, contact us immediately so we can help resolve the issue.
Refund Processing
When we approve a refund, we normally issue it to the original payment method used for the order.
The time required for the refund to appear in your account depends on your bank, card provider, or payment processor.